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KMID : 0926620200250010046
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Korean Journal of Hospital Management
2020 Volume.25 No. 1 p.46 ~ p.57
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Factors affecting Nursing Satisfaction of Inpatients in Comprehensive Nursing Care Service Ward
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Kim Ay-Eon
Kim Myo-Youn
Oh Dan-Bi
Jung Sang-Yi
Lee Mi-Joon
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Abstract
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Objectives: The purpose of this study is to evaluate the factors affecting patient satisfaction for the nursing service of comprehensive nursing care service unit in Tertiary hospital
Methods: This study employed a descriptive survey to investigate the nursing satisfaction and the study data was collected from 74 patients among 83 patient who were admitted to the nursing care integration service ward of an tertiary hospital for 10 days from May 9, 2018 to May 19, 2018. Data was analyzed by descriptive statistics, t-test, ANOVA, and multiple linear regression using SPSS 21 program.
Results: The average with nursing satisfaction was significantly different according to marriage type and KPCS level. It was found that physical factor and educational factor have statistically significant effect on nursing satisfaction. As physical care increase by one unit, patient satisfaction increase by 0.226(95% CI; 0.061-0.390) and also satisfaction increase by 0.443(95% CI; 0.070-0.816) as education care increase by one unit.
Conclusions: As a result of study, it was found that it is necessary to provide patients with more careful nursing service in physical and educational perspective, in order to improve the service quality of comprehensive nursing care service unit.
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KEYWORD
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Comprehensive nursing care, Nursing service, Nursing satisfaction, Nursing need
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